Krmr.IT – Sally Partner
Automatic transcription of your Webex Calling phone calls
Sally partner for companies using Webex Calling that want to automatically document their phone calls.
Krmr.IT
Nicolai Krämer
Owner & Founder
Transcribe your Webex Calling phone calls
Sally documents video meetings in Teams, Zoom or Google Meet. But what about traditional phone calls? Sales conversations, customer support, consulting calls — a lot still happens by phone.
Krmr.IT built a solution for exactly that: through a self-developed automation, Webex Calling recordings are automatically passed to Sally. No manual uploading, no media break. The transcript and AI summary are available right after the call.
Webex Calling transcription with Sally: how it works
Webex Calling is a professional cloud telephony service from Cisco that automatically stores calls in the Webex Cloud. Krmr.IT developed a tool that automatically retrieves these recordings via the Webex API, names them correctly, and uploads them directly to Sally.
The result: Webex Calling conversations are fully transcribed and summarized — automatically, without manual intervention.
Typical use cases
Document sales calls by phone
- Every customer call is automatically transcribed
- AI summary available right after the call
- Handover to CRM or other tools possible
Customer support & call center
- Complete documentation of all incoming and outgoing calls
- Traceable conversation history for the entire team
- No conversation gets lost anymore
Connect Webex Calling directly with Sally
- Complete introduction of Webex Calling in the company
- Sally integration is planned from the start
- From a single source: telephony infrastructure and transcription
Services by Krmr.IT
Krmr.IT connects Webex Calling with Sally so that phone calls are automatically transcribed and documented — without any manual steps.
Concept & planning
- Analysis of existing telephony environment
- Definition of meaningful recording and integration points
- Planning of Webex Calling introduction
Technical integration
- Setup of Webex Calling environment
- Building the automated Sally connection
- Configuration of recording rules and upload logic
Operations & support
- Ongoing operation and support of the telephony environment
- Adjustments as requirements grow
- Single point of contact for all Webex Calling questions
Results
How the collaboration works
The process is deliberately lean and adapts to existing structures — not the other way around.
Initial meeting & goal setting
We clarify what your current telephony environment looks like and which conversations should be documented with Sally.
Analysis & concept
Together we define recording rules and the exact process of the Sally connection.
Integration & setup
Setup of Webex Calling and the automated Sally connection, tailored to your requirements.
Go-live & support
After go-live, Krmr.IT is available for questions and optimizations.
Transcribe Webex Calling phone calls with Sally
Want to automatically document your Webex Calling phone calls with Sally? Get in touch with Krmr.IT.