Krmr.IT - Sally Partner
Automatic Transcription of Webex Phone Calls
Partner for companies using Webex Calling who want to automatically document their phone calls with Sally.
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Krmr.IT
Partner for Webex Calling Transcription
Germany, remote
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SMEs, Scale-ups, B2B Teams
German, English
Nicolai Krämer
CEO
Sally Transcribes Your Webex Calling Phone Calls
Sally documents video meetings in Teams, Zoom or Google Meet. But what about classic phone calls? Sales conversations, customer support, consulting calls: a lot still happens over the phone.
Krmr IT has built exactly the right solution for this: Using a custom-developed automation, Webex Calling recordings are automatically passed on to Sally. No manual uploading, no media breaks. The transcript and AI summary are available right after the call, just like a regular video meeting in Sally.
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Transcription of Webex Calling Calls: How it works
Webex Calling is a professional cloud telephony service by Cisco that automatically stores calls in the Webex Cloud. Krmr IT has developed a tool that automatically retrieves these recordings via the Webex API, renames them correctly and uploads them directly to Sally.
The result: Webex Calling conversations are fully transcribed and summarised, automatically, without any manual intervention, just like a video meeting in Sally.
Typical Use Cases
Document Sales Calls Automatically
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Customer Support & Call Centres
Complete documentation of all inbound and outbound calls
Transparent conversation history for the entire team
No call gets lost
Connect to Sally from day one
Full Webex Calling implementation for your organisation
Sally integration built in from the start
One partner for telephony infrastructure & automatic documentation
Services by Krmr.IT
Krmr IT connects Webex Calling with Sally so that phone calls are automatically transcribed and documented. Without any manual steps.
Consulting & Planning
Analysis of your existing telephony environment
Definition of recording and integration points
Planning of the Webex Calling rollout
Technical Integration
Setup of the Webex Calling environment
Development of the automated Sally connection
Configuration of recording rules and upload logic
Operations & Support
Ongoing operation and support of the telephony environment
Adjustments as your requirements grow
Personal point of contact for all Webex Calling questions
Results
Phone calls are documented just like video meetings
No media break between telephony and meeting documentation
Unified conversation documentation across your organisation
How the collaboration works
The process is intentionally lean and adapts to your existing structures - not the other way around.
Initial Call & Goal Setting
We clarify how your current telephony setup looks and which conversations should be documented with Sally.
Concept & Planning
Together we define recording rules and the exact flow of the Sally connection.
Integration & Setup
Setup of Webex Calling and the automated Sally connection, tailored to your requirements.
Go-Live & Support
After go-live, Krmr IT is available for questions and ongoing optimisation.
Integrate Sally into Webex Calling -
with Krmr.IT
If you have questions about integrating Sally into Webex Calling or would like to discuss a specific project, feel free to get in touch with Krmr IT.