Vacancy in Mannheim
Support Agent (m/f/d) - Mannheim
As a Support Agent, you’ll assist our customers, answer their questions about Sally AI, and help them get the most out of our product.
Your Responsibilities
Customer Support: Assist customers via phone, email, and chat with questions about Sally AI.
Onboarding: Guide new users through the setup process and help them get started quickly.
Troubleshooting: Identify and resolve technical issues, escalating complex cases to the development team.
Documentation: Maintain and improve our help center articles and internal knowledge base.
Feedback Loop: Collect and relay customer feedback to the product team to improve Sally AI.
Your Profile
Experience: You have experience in customer support or a service-oriented role. Technical affinity is a plus.
Communication: You’re patient, empathetic, and can explain complex topics in simple terms.
Problem-Solving: You enjoy finding solutions and don’t give up until the customer is happy.
Languages: Excellent German and good English skills.
Why Us?
Exciting Growth: Aliru focuses on continuous development. With our innovative solutions, we aim to drive the digital transformation of global enterprises. Want to be part of this success story?
Real Appreciation: If you join our team, it’s because we chose you. Your performance, well-being, and opinions truly matter—and we show it.
Open Culture: Everyone at Sally AI has your back—including our CEO and the rest of the C-level, who are happy to make time for you personally.
Your Growth = Our Success: Regular feedback conversations highlight your potential. Interested in further training or a course that excites you and strengthens your skills? Talk to us—we’re always open to your ideas.
The Best Team: Our highly motivated, professional team is defined by strong cohesion. We tackle challenges together and celebrate every success—as one unit that supports each other.
Motivating Work Environment: People spend about a third of their lives at work. We place great importance on creating an environment where you can thrive. Our transparent career path shows you exactly which steps to take to reach the next milestone in your journey.
General conditions
Type of position: Full-time
Work location: On-site
Working hours:
Flexible hours (core hours 10:00–16:00)
Monday to Friday
Benefits:
Company-funded professional development
Employee referral program
Additional vacation days
Subsidized lunches
Free drinks and snacks
Free parking
About Us
For 10 years, Aliru has supported leading German companies in designing and implementing CRM solutions. Our work plays a key role in the digital transformation of global enterprises—directly impacting their success and thus the growth of the German economy. But we’re not stopping there. We continue to evolve and want to realize more unique, innovative projects to reach new heights. Our product Sally—an AI assistant for automatic meeting transcription and efficient follow-up—is gaining strong traction and revolutionizing sales across Germany, paving the way for our next projects.
Still reading? What are you waiting for? Join us—apply now and become part of our rising team! Send your application today to our recruiter Norton at Norton.Engele@aliru.de.
Apply Now
and get started!
Simply get in touch with us. Have questions? Call us or send us an email.
hr@aliru.deApply now