“It's like having an assistant who never misses a detail. Sally lets me fully focus on customer conversations while she takes care of everything else. Follow-ups are automated, accurate, and sent out instantly.”
Malte Zander
CEO
virtualbadge.io
Meeting transcription for IT service providers & system houses
No requirement gets lost: the AI documents your client and support calls.
Made in Germany: the AI solution for meeting transcription. ISO 27001, GDPR-compliant and specialized in IT and infrastructure vocabulary.
Hosted in Germany100% GDPR-compliantISO 27001 certifiedDPA straight from the app
Trusted by system houses, IT service providers and mid-sized companies
How meeting transcription works in your IT service
Requirements workshop, support call, migration sync: today the details end up as keywords on a notepad, and something gets lost every time you transfer them into the ticket.
Recording
Talk to your clients. The AI takes notes.
Online, the notetaker is invited to Teams, Zoom, Google Meet or Webex; on-site at the client and on the phone the mobile app takes over. A prepared consent notice is ready for every appointment, from onboarding to the support call.
Understanding
Transcription that truly understands your IT vocabulary
Sally recognizes IT and infrastructure vocabulary with 98.8% accuracy, from „Active Directory“ and „Azure tenant“ to „VPN gateway“, „interface“ and „on-premise migration“. Speakers are cleanly separated, and client-specific systems and product names can be stored.
Result
Finished protocol, ticket and task list, right after the call
Every conversation turns into a structured protocol with recognized requirements, change requests and to-dos, including owners and deadlines. One click to a PDF or as tasks in your tool. On request also as CSV or JSON for your ticket or PSA system.
Meeting transcription that meets your own security standard
As an IT service provider, you are liable for the security of your clients' data and often have to prove it yourself via DPA and ISO 27001. Sally doesn't undermine that promise, it supports it.
ISO 27001 & SOC 2 certified
Exactly the standard you prove to your own clients, and it fits cleanly into your ISMS.
Hosted in Germany
Audio, transcripts and client data on certified German servers, no access by US authorities.
DPA straight from the app
Data processing agreement under Art. 28 GDPR without detours, including for passing it on to your end clients.
Customer review
Fully present with the client, follow-up in one click
Malte ZanderCEO · virtualbadge.io
Customer review„Sally makes follow-up incredibly easy. I can fully focus on the customer during the meeting and share all the key information with participants afterward with just one click. It saves me the hassle of writing time-consuming follow-up emails.“
MCP-Anbindung
Verbinde Sally mit deinen KI-Agenten und deiner Tool-Umgebung
Through the Model Context Protocol (MCP), your own AI agents dock directly onto Sally, and Sally onto your entire tool environment. So requirements, change requests and tasks from every client appointment flow automatically to where your system house processes them further, from the ticketing system to project documentation.
Others transcribe. Sally understands IT.
Generic meeting AIs deliver clean transcripts, but no tool that really holds up in day-to-day service. The difference isn't AI quality, it's certification, domain vocabulary and the clean handover into the ticket.
Requirement in IT service
Recommended
Otter · Fireflies · Copilot
Hosted in Germany (not just EU)
ISO 27001 certified
Standardized DPA
Enterprise only
IT & infrastructure vocabulary
Tasks & tickets straight into your tool
As of June 2026 · based on publicly available information about common meeting-transcription tools.
What Sally Users Are Saying
“Sally has truly impressed us with its transcription quality. The accuracy and detail of the transcriptions make it much easier for us to follow up on meetings and give us the assurance that nothing gets lost.”
Thomas Albrecht
Project Manager
Wittur Austria
“I can finally focus on leading my team instead of taking notes. Sally saves me hours every week and makes follow-ups effortless. Every meeting is documented clearly and completely.”
Verena Hoff
CEO
international Experience
“We finally stopped losing important details and can prepare follow-ups in minutes. Sally has become an integral part of our daily sales workflow. Every meeting is now documented automatically — clearly, precisely, and ready to share.”
Jörg-Uwe Liebisch
CEO
Dispomet
“The automated creation of meeting notes is incredibly valuable. Sally identifies key decisions and action items with impressive precision.”
Daniel Szymkowiak
Technology Officer
FutureNext
“It's like having an assistant who never misses a detail. Sally lets me fully focus on customer conversations while she takes care of everything else. Follow-ups are automated, accurate, and sent out instantly.”
Malte Zander
CEO
virtualbadge.io
“Sally has truly impressed us with its transcription quality. The accuracy and detail of the transcriptions make it much easier for us to follow up on meetings and give us the assurance that nothing gets lost.”
Thomas Albrecht
Project Manager
Wittur Austria
“I can finally focus on leading my team instead of taking notes. Sally saves me hours every week and makes follow-ups effortless. Every meeting is documented clearly and completely.”
Verena Hoff
CEO
international Experience
“We finally stopped losing important details and can prepare follow-ups in minutes. Sally has become an integral part of our daily sales workflow. Every meeting is now documented automatically — clearly, precisely, and ready to share.”
Jörg-Uwe Liebisch
CEO
Dispomet
“The automated creation of meeting notes is incredibly valuable. Sally identifies key decisions and action items with impressive precision.”
Daniel Szymkowiak
Technology Officer
FutureNext
“It's like having an assistant who never misses a detail. Sally lets me fully focus on customer conversations while she takes care of everything else. Follow-ups are automated, accurate, and sent out instantly.”
Malte Zander
CEO
virtualbadge.io
“Sally has truly impressed us with its transcription quality. The accuracy and detail of the transcriptions make it much easier for us to follow up on meetings and give us the assurance that nothing gets lost.”
Thomas Albrecht
Project Manager
Wittur Austria
“I can finally focus on leading my team instead of taking notes. Sally saves me hours every week and makes follow-ups effortless. Every meeting is documented clearly and completely.”
Verena Hoff
CEO
international Experience
“We finally stopped losing important details and can prepare follow-ups in minutes. Sally has become an integral part of our daily sales workflow. Every meeting is now documented automatically — clearly, precisely, and ready to share.”
Jörg-Uwe Liebisch
CEO
Dispomet
“The automated creation of meeting notes is incredibly valuable. Sally identifies key decisions and action items with impressive precision.”
Daniel Szymkowiak
Technology Officer
FutureNext
Meeting transcription for your most important client appointments
Each of these appointments eats time on documentation today, and risks losing requirements. With meeting transcription the documentation is ready before the next appointment begins.
Client onboarding
System landscape, access, owners, expectations: at the first appointment it all comes at once. Sally captures every detail and turns it into structured onboarding documentation instead of scattered notes.
Requirements workshop
The client describes what the solution should do. The conversation becomes a sorted requirements list, the basis for quote, specification and tickets, without anyone laboriously taking notes.
Support & incident calls
Incident intake and escalation calls: symptoms, affected systems, steps. Sally documents the course seamlessly, perfect for the ticket history and later root cause analysis.
Change requests & SLA talks
Change requests and service agreements are often disputed later. With seamless documentation it is traceable what was agreed when, and what was ordered on top.
Rollout & migration projects
Migration and rollout appointments with many technical details and dependencies. Sally builds a searchable project memory across all appointments, no configuration detail gets lost.
Team handovers & docs
When a colleague takes over, every detail counts. Instead of knowledge stuck in individual technicians' heads, protocols and tasks are ready for everyone, handovers become a matter of minutes.
Get started
Which client appointment will you test first?
Create an account in two minutes and let Sally run along in your next appointment. No setup, no credit card.
30 days freeNo credit cardHosted in Germany
Frequently asked questions from IT service providers
See meeting transcription on one of your own client appointments
30-minute demo. We show you meeting transcription on a typical appointment from your IT service, from the start of recording to the finished protocol with requirements, tickets and a task list.
No credit card required · GDPR-compliant · Hosted in Germany