How a Chatbot Can Benefit Your Company

CEOs responsible for steering their companies typically focus on two key goals: maximizing revenue while minimizing costs. A chatbot is a powerful tool that supports both objectives. Using the Sally voice assistant as an example, we’ll show how smart voice tech contributes to real-world business success by reducing costs and driving growth.

Chatbots Support Both Customers and Employees

Chatbots help businesses save money and boost revenue through automation. In customer service, they assist users by answering questions, recommending products, providing information about offers, and handling order-related inquiries. This streamlined customer interaction strengthens loyalty and increases sales.

Voice assistants like Sally also boost employee productivity. Instead of manually entering data, staff can simply speak to the assistant. By integrating with your CRM system, voice assistants make it possible for sales reps to interact with customer data at their desks or on the go, making the sales process faster and more efficient.

Drive Sales with a Modern Voice Assistant

With Sally, sales reps can easily record notes, appointments, and visit reports while on the move—perfect for busy field teams. After a customer visit, the assistant guides them through the key steps to log the interaction. It can even read out customer histories during travel, saving time and helping teams stay focused on selling. Increased productivity and streamlined workflows naturally lead to higher sales.

Sally enables modern sales process optimization across industries. By guiding employees step-by-step through workflows, the assistant helps them stay focused on what matters most—selling. This guided structure improves outcomes and directly supports stronger sales figures.

Unlock the Power of Structured Customer Data

Sally simplifies customer relationship management by delivering clear, structured data to employees. When intelligently connected to CRM datasets, the assistant provides helpful insights, such as identifying customer patterns based on spending habits. These insights help reps tailor offers to individual clients, increasing the chances of conversion and enhancing customer satisfaction.

By continuously feeding your CRM with clean, structured data, Sally enables more informed business decisions. CEOs and decision-makers benefit from a clearer view of market conditions, gaining a long-term competitive edge that drives sustainable growth.

Reduce Customer Service Costs with Smart Chatbots

Integrating a chatbot like Sally into customer service operations reduces costs without compromising quality. Using structured question flows, Sally can identify customer needs and guide them toward tailored solutions.

In the automotive sector, for instance, Sally can walk customers through vehicle configurations—complete with images or augmented reality features. This allows customers to explore options from the comfort of home, free from time constraints. If more detailed help is needed, the chatbot seamlessly hands over to a human agent.

Streamlined Workflows Reduce Errors and Cut Training Costs

With Sally, work processes become clear and structured. Employees no longer need intensive training in complex CRM systems—just speak to Sally. This ease of use reduces onboarding costs and minimizes the risk of errors.

The Sally app works on both Android and iOS and fits smoothly into daily routines. A simple “Hey Sally” is all it takes to get started. The assistant integrates easily into existing IT systems and was developed in close cooperation with works councils—making it fully compliant with workplace regulations.