Customer Support Specialist (m/f/d)

Your Responsibilities

• Customer Care: You are our customers’ direct line—advising them by phone on all questions about Sally AI and explaining features in a way that helps them use the tool with confidence.
• Support Handling: You’re the first point of contact for incoming requests by phone and email—documenting issues accurately and routing more complex cases to the right team.
• Teamwork: Together with our development team, you collect customer feedback that helps us continuously improve Sally AI.
• Data Maintenance: You ensure our customer data in the CRM system is always up to date and complete—so the whole team can rely on accurate information at any time.

Your Profile

• Education: No specific degree required—what matters is that you’re communicative, enjoy customer service, and have an interest in technical topics.
• Experience: Ideally, you’ve worked in customer service, customer support, or a call center—but motivation, openness, and a hands-on attitude are even more important to us.
• Personality: Your smile comes through over the phone. You’re a good listener, find the right words, and stay solution-oriented at all times.
• Enthusiasm: You want to take ownership and become the tailwind of our customer service. You’ll be one of the reasons we reach new heights!
• Communication: Strong written and spoken German and English round out your profile.

Why Us?

• Exciting Growth: Aliru is all about continuous development. With our innovative solutions, we aim to drive the digital transformation of global enterprises. Want to be part of this success story?
• Real Appreciation: If you join our team, it’s because we chose you. Your performance, well-being, and opinions matter to us—and we show it.
• Open Culture: Everyone at Aliru has your back—including our CEO and the rest of the C-level, who are happy to make time for you personally.
• Your Growth = Our Success: Regular feedback talks help identify your potential. Interested in further training or a course that excites you and strengthens your skills? Talk to us—we’re always open to your ideas!
• The Best Team: Our highly motivated, professional team is defined by strong cohesion. We tackle challenges together and celebrate every success—as one unit that supports each other.
• Motivating Work Environment: People spend about a third of their lives at work. We place great importance on creating an environment where you can thrive.

About Us

For 10 years, Aliru has been supporting leading German companies in designing and implementing CRM solutions. Our work plays a key role in the digital transformation of global enterprises—directly impacting their success and thus the growth of the German economy. But we’re not stopping there. We continue to evolve and want to realize more unique, innovative projects to reach new heights. Our product Sally—an AI assistant for automatic meeting transcription and efficient follow-up—is also gaining traction and revolutionizing sales across Germany, enabling our next projects along the way.

Type of position: Full-time
Work location: On-site

Working hours:

• Flexible hours (core hours 10:00–16:00)
• Monday to Friday

Benefits:

• In-house professional development
• Employee referral program
• Additional vacation days
• Subsidized lunches
• Free drinks and snacks
• Free parking

Still reading? What are you waiting for? Join us—apply now and become part of our rising team!
Send your application today to our recruiter Norton at Norton.Engele@aliru.de.

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